AGB

1.1 These General Terms and Conditions (GTC) apply to all contracts concluded between van Gold GmbH (hereinafter "van Gold" or "we") and the customer (hereinafter "you" or "the customer") through our online shop at vangold.at or at our Vienna retail location.

1.2 These GTC apply to consumers (Section 1 of the Austrian Consumer Protection Act, KSchG) and business customers alike, unless individual provisions state otherwise.

1.3 Deviating, conflicting, or supplementary terms of the customer do not become part of the contract unless van Gold expressly agrees to their validity in writing.

1.4 The contract language is German. English translations are provided for convenience only; in case of conflict, the German version prevails.

2.1 The product listings on our website constitute a non-binding invitation to submit an offer (invitatio ad offerendum) and do not constitute a binding offer.

2.2 By placing an order, you submit a binding offer to purchase the selected products. You will receive an automatic order confirmation by email, which acknowledges receipt of your order.

2.3 The contract is concluded when we accept your order by sending an order acceptance email or by dispatching the goods, whichever occurs first.

2.4 We reserve the right to decline an order if the product is no longer available, if there is a pricing error, or if we are unable to verify your identity as required by applicable law.

3.1 All prices displayed on our website are quoted in Euros (EUR) and include all applicable taxes. Investment gold is exempt from VAT pursuant to Section 6(1)(8)(j) of the Austrian VAT Act (UStG). Silver products include 20% VAT where applicable.

3.2 Precious metals prices are based on real-time market data and are subject to fluctuation. At checkout, the price is locked for 15 minutes (the "price lock period"). If payment is not initiated within this period, prices will be recalculated.

3.3 Payment is accepted exclusively by bank transfer (SEPA) or cash payment at our Vienna store. Payment must be received within 48 hours of order confirmation for online orders.

3.4 If payment is not received within 48 hours, we reserve the right to cancel the order and recalculate the price for resubmission. This is necessary due to the volatile nature of precious metals prices.

3.5 Shipping costs are displayed separately during checkout. Standard insured shipping within Austria is EUR 9.90. Orders above EUR 500 qualify for free shipping. Store pickup is free.

4.1 We deliver throughout Austria and to most EU countries. All shipments are fully insured to the declared value and sent in discreet, unmarked packaging.

4.2 Delivery within Austria typically takes 1 to 3 business days after receipt of payment. EU deliveries may take 3 to 5 business days depending on the destination.

4.3 Store pickup is available at our Vienna location (Rasumofskygasse 10/6, 1030 Wien). You will receive a notification when your order is ready for collection, typically within 1 business day.

4.4 Delivery dates are non-binding estimates. We will notify you promptly of any significant delays.

5.1 For consumers, the risk of accidental loss or damage passes to the customer upon delivery of the goods (Section 7b KSchG).

5.2 For business customers, the risk passes upon handover to the shipping carrier.

7.1 In principle, consumers have a 14-day right of withdrawal for online purchases under the Austrian Distance and Off-Premises Contracts Act (Fern- und Auswartgeschafte-Gesetz, FAGG).

7.2 Important exception for precious metals: Pursuant to Section 18(1)(2) FAGG, the right of withdrawal does not apply to contracts for the delivery of goods whose price depends on fluctuations in the financial market that are beyond the control of the trader and that may occur within the withdrawal period.

7.3 All precious metals products (gold and silver bars, coins, and related products) sold by van Gold are priced based on the current spot price of the respective metal. As these prices are subject to continuous market fluctuations, the statutory exemption under Section 18(1)(2) FAGG applies. Accordingly, precious metals purchases are excluded from the right of withdrawal.

7.4 For non-precious-metals accessories or products (if any), the standard 14-day withdrawal period applies. Please refer to our separate Right of Withdrawal page for detailed information.

8.1 Statutory warranty rights apply in accordance with Sections 922 et seq. of the Austrian Civil Code (ABGB). The warranty period for consumers is 2 years from delivery; for business customers, it is 1 year.

8.2 Precious metals are natural products. Minor variations in color, surface texture, or weight (within the tolerance specified by the respective mint or refinery) do not constitute defects.

8.3 Please inspect your delivery immediately upon receipt and report any visible defects or damage without delay. For consumers, this is a recommendation; for business customers, it is an obligation pursuant to Section 377 of the Austrian Commercial Code (UGB).

9.1 van Gold is liable without limitation for damages caused intentionally or through gross negligence.

9.2 For slight negligence, van Gold is only liable in the event of breach of a material contractual obligation (cardinal obligation). In such cases, liability is limited to foreseeable, contract-typical damages.

9.3 The above limitations do not apply to damages arising from injury to life, body, or health, or to mandatory statutory liability under the Austrian Product Liability Act (PHG).

9.4 van Gold does not provide investment advice. All purchasing decisions are made at the customer's own risk. Past price performance of precious metals is not indicative of future results.

10.1 These GTC and all contracts concluded on their basis are governed by Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-law rules.

10.2 For consumers, the courts at the consumer's domicile in Austria have jurisdiction pursuant to Section 14 KSchG. For business customers, the exclusive place of jurisdiction is Vienna (Handelsgericht Wien).

10.3 Should any provision of these GTC be or become invalid, the remaining provisions shall remain in full force and effect.