Zuletzt aktualisiert: März 2026

Widerrufsrecht

Information about your right of withdrawal (Widerrufsrecht) for purchases made through the van Gold online shop, in accordance with the Austrian Distance and Off-Premises Contracts Act (Fern- und Auswartgeschafte-Gesetz, FAGG).

General Right of Withdrawal

Under Austrian and EU law, consumers who purchase goods online have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason. This right is established by the FAGG, which implements the EU Consumer Rights Directive (2011/83/EU).

To exercise the right of withdrawal, you must inform us of your decision to withdraw by means of an unambiguous statement (for example, a letter sent by post or email) within the 14-day period. The withdrawal period begins on the day you or a third party designated by you (other than the carrier) takes physical possession of the goods.

Exception for Precious Metals

Important: Precious metals purchases are exempt from the right of withdrawal.

Pursuant to Section 18(1)(2) FAGG, the right of withdrawal does not apply to contracts for the delivery of goods whose price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period.

This exemption applies to all gold and silver products offered by van Gold, including but not limited to:

Gold bars (all weights and purities)
Gold coins (bullion and collector coins)
Silver bars (all weights and purities)
Silver coins (bullion and collector coins)

Why This Exemption Applies to Bullion

Precious metals are commodities whose prices are determined by international financial markets, specifically the London Bullion Market Association (LBMA) spot prices. These prices fluctuate continuously based on global supply and demand, geopolitical events, currency movements, and other market factors.

The prices at which van Gold sells precious metals products are directly linked to these real-time market prices. Because the value of these products can change significantly within hours or days, the Austrian legislature has recognized that allowing withdrawal from such contracts would expose the trader to undue financial risk from market fluctuations during the withdrawal period.

This is consistent with the EU Consumer Rights Directive, which provides this exemption in Article 16(b), and has been affirmed by Austrian courts in the context of precious metals transactions.

Non-Precious-Metals Products

If van Gold offers any products that are not precious metals (such as accessories, storage solutions, or publications), the standard 14-day right of withdrawal applies to those products. In such cases:

You have 14 days from receipt of the goods to notify us of your withdrawal.
You must return the goods within 14 days of your withdrawal notification.
The goods must be unused and in their original packaging.
We will refund the purchase price, including original delivery costs (standard shipping only), within 14 days of receiving the returned goods.
The cost of return shipping is borne by the customer.

Model Withdrawal Form

If you wish to withdraw from a contract for a non-precious-metals product, you may use the following form (not required but recommended):

To: van Gold GmbH, Rasumofskygasse 10/6, 1030 Wien, Osterreich

Email: info@vangold.at

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only for paper notification):

Date:

(*) Delete as appropriate.

Questions?

If you have any questions about the right of withdrawal or the exemption for precious metals, please do not hesitate to contact us: